A Conversational Interface Example is a system that uses natural language processing to communicate with users in the same way that people would interact with one another. It is used for customer service, providing information on products and services, addressing questions or concerns, and much more. It is a tool that takes a holistic approach to understanding what a user wants and delivers a relevant response that best fits the context of the request.
Some of the more popular CUIs include chatbots and voice assistants. Companies such as 1-800-Flowers have a chatbot that allows customers to place orders for flowers using simple text commands. Other well-known brands, like KLM, have a chatbot that offers flight information, boarding passes, and other pertinent details through Facebook Messenger. These types of tools allow users to interact with businesses without the need for a live representative, which can be costly.
Conversational Interface Examples: Enhancing User Experience
The most important feature that a successful CUI needs to have is the ability to understand what a user wants and deliver relevant information. This is achieved through a variety of methods, including Natural Language Processing and the use of machine learning models. The goal is to provide a seamless experience that feels as if the user is talking to a real person. It also helps to have clear prompts and guidance to reduce uncertainty for users, as well as the ability to remember and recall previous conversations. Additionally, it is helpful to disclose information progressively to prevent information overload.